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Privacy Policy

Introduction

Clear Air PIV Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.clearairpiv.co.uk), request a quote, or use our PIV installation services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Data Controller

The data controller responsible for your personal data is:

Clear Air PIV Ltd, 27 Deerpark Crescent, Wingerworth, Chesterfield S42 6XE

Company Registration No: 16694325

Email: info@clearairpiv.co.uk Phone: 0330 818 8992

For data protection enquiries, please contact us via our Contact page.

What Personal Data We Collect

Information You Provide Directly

  • Name, email address, phone number, and property address (via quote request and contact forms)
  • Details about your property, condensation/damp issues, and ventilation requirements submitted as part of a quote request
  • Photographs of your fuse board (consumer unit), loft space, installation location, and related areas of your property, supplied by you to allow us to assess the job
  • Any additional information you include in form messages, emails, text messages, or calls
  • Payment information processed via third-party payment providers (we do not store full card details ourselves)
  • Direct Debit mandate details (where applicable), processed via GoCardless

Information Collected Automatically

  • IP address (anonymised where possible)
  • Browser type and version, device type, operating system
  • Pages visited, time spent on pages, referring website
  • Cookie preferences and consent records

Information From Third-Party Sources

  • Publicly available business reviews displayed on our website
  • Information from lead generation partners or referral sources, where they have obtained your consent to pass your details to us

How We Use Your Data

We use your personal data for the following purposes:

  • Responding to quote requests and general enquiries (Lawful basis: Legitimate interest / Consent)
  • Assessing your fuse board photographs and property information to provide accurate quotes and identify whether remedial electrical work (such as a fused spur or RCD upgrade) is required before installation (Lawful basis: Pre-contractual measures)
  • Providing quotes, scheduling installations, and attending your property to carry out the work (Lawful basis: Pre-contractual measures / Contract performance)
  • Sending emails, SMS messages, and making calls related to your enquiry, booking, or installation (Lawful basis: Legitimate interest / Contract performance)
  • Taking payment of deposits and final invoices, including via GoCardless Direct Debit where applicable (Lawful basis: Contract performance)
  • Providing post-installation support, warranty cover, and follow-up communications (Lawful basis: Contract performance / Legitimate interest)
  • Website analytics to understand visitor behaviour and improve our site (Lawful basis: Consent via cookie banner)
  • Visitor attribution and lead source tracking (Lawful basis: Consent via cookie banner)
  • Protecting our website against spam and abuse via reCAPTCHA (Lawful basis: Legitimate interest)
  • Complying with legal obligations, including accounting, tax, and consumer protection requirements (Lawful basis: Legal obligation)

We will never sell your personal data to third parties.

Photographs of Your Property

Because we install PIV units that interact with your electrical system, we ask customers to supply photographs of the fuse board (consumer unit), loft space, and installation location before we quote. These images are used solely to:

  • Assess whether the installation can proceed safely and in compliance with current wiring regulations
  • Identify whether remedial work is needed (such as a fused spur or RCD upgrade)
  • Prepare an accurate quotation
  • Brief our installation engineer before attendance

Photographs are stored securely within our customer management system and are retained in line with the retention periods set out below. They are not used for marketing, shared publicly, or passed to unrelated third parties.

Cookies

Our website uses cookies to function properly and to analyse how visitors use the site. When you first visit, you will see a cookie consent banner where you can choose which types of cookies to allow.

Necessary Cookies

Required for the website to function. These cannot be disabled. They include session management and security cookies.

Analytics Cookies

Help us understand how visitors use our website by collecting anonymous usage data. We use Google Analytics 4 and Google Tag Manager. These cookies are only loaded after you give consent.

Marketing Cookies

Used to track visitors across websites for advertising and attribution purposes. These are only loaded after you give consent.

Functional Cookies

Enable enhanced features such as embedded videos and personalised content. These are only loaded after you give consent.

You can change your cookie preferences at any time by clicking the cookie settings button on our website. No tracking scripts run until you accept the relevant cookies via the cookie banner.

Third-Party Services

We use the following third-party services that may process your data:

Vercel (San Francisco, US) — Website hosting and delivery. Processes IP address and request logs. Privacy policy: vercel.com/legal/privacy-policy

DigitalOcean — Database hosting for our customer and booking systems. Processes personal data provided via our forms. Privacy policy: digitalocean.com/legal/privacy-policy

Google Analytics 4 — Website analytics (with consent only). Processes anonymised IP and browsing behaviour. Privacy policy: policies.google.com/privacy

Google Tag Manager — Tag management (with consent only). Processes browsing behaviour. Privacy policy: policies.google.com/privacy

Google reCAPTCHA — Spam and bot protection on forms. Processes IP address and browser behaviour. Privacy policy: policies.google.com/privacy

Google Maps — Interactive maps. Processes IP address. Privacy policy: policies.google.com/privacy

Google Workspace (Gmail) — Email communications with customers. Processes email content and contact details. Privacy policy: policies.google.com/privacy

Dialpad — Business telephony and call handling. Processes phone numbers and call metadata. Privacy policy: dialpad.com/privacy

Notion — Customer management and internal workflow system. Stores customer contact details, quote information, and installation notes. Privacy policy: notion.so/privacy

GoCardless — Direct Debit and payment processing for deposits and final invoices. Processes bank account details and payment information under its own privacy policy. Privacy policy: gocardless.com/privacy

Subcontracted Installation Engineers — Where we subcontract installation work to vetted engineers in your area, we share only the information needed to carry out the job (your name, address, contact details, and relevant site information including fuse board photographs). Our engineers are bound by confidentiality obligations.

Embedded content such as videos may set their own cookies when loaded. These are only loaded with your consent via functional cookies.

Website Development and Management

This website is developed and managed by Web & Roll (www.webandroll.co.uk) on behalf of Clear Air PIV Ltd. Web & Roll may access personal data solely for the purposes of website maintenance, security, and technical support. They do not use your data for any other purpose.

International Data Transfers

Some of our third-party service providers (Vercel, Google, Notion, Dialpad) process data outside the United Kingdom. Where data is transferred internationally, it is protected by:

  • Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office
  • The service provider's participation in recognised data protection frameworks (such as the UK Extension to the EU–US Data Privacy Framework)
  • The UK's adequacy decisions for relevant countries

Data Retention

We retain personal data only for as long as necessary:

  • Quote requests and contact form submissions — 2 years from submission
  • Customer records for completed installations — 7 years from completion (to comply with warranty, tax, and accounting obligations)
  • Photographs of fuse boards and installation areas — retained alongside the relevant customer record for the periods above
  • Aborted or cancelled booking records — 2 years from the date of the aborted visit or cancellation
  • Payment and Direct Debit records — 7 years (as required by HMRC and financial regulations)
  • Cookie consent records — 12 months (then consent is re-requested)
  • Analytics data — As per Google Analytics retention settings (default 14 months)
  • Server/access logs — 30 days (managed by our hosting providers)

Your Rights

Under UK GDPR, you have the following rights:

  • Right of access — Request a copy of the personal data we hold about you
  • Right to rectification — Request correction of inaccurate or incomplete data
  • Right to erasure — Request deletion of your personal data (where there is no compelling reason to continue processing, such as an ongoing warranty or legal obligation)
  • Right to restrict processing — Request that we limit how we use your data
  • Right to data portability — Request your data in a structured, machine-readable format
  • Right to object — Object to processing based on legitimate interests
  • Right to withdraw consent — Withdraw consent at any time (e.g. via the cookie settings button or by contacting us)

To exercise any of these rights, please contact us at info@clearairpiv.co.uk or via our Contact page. We will respond within one month of receiving your request.

Data Security

We take the security of your personal data seriously. Our website uses encrypted connections (HTTPS/TLS), our databases are hosted on secure infrastructure, and access controls are in place to limit who can access personal data. We regularly review our technical and organisational security measures.

Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last reviewed" date. We encourage you to review this policy periodically.

Last reviewed: April 2026

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Website: ico.org.uk Helpline: 0303 123 1113