Terms & Conditions
Clear Air PIV Ltd
Company Registration No: 16694325
Contact: info@clearairpiv.co.uk | 0330 818 8992
Last updated: 1st February 2026
1. About these terms
These terms and conditions ("Terms") govern the supply and installation of Positive Input Ventilation ("PIV") units and related services by Clear Air PIV Ltd ("we", "us", "our") to you ("you", "the Customer"). By paying a deposit, signing a quote, or otherwise confirming a booking with us, you agree to be bound by these Terms.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable legislation.
2. Quotations
2.1. All quotations are based on the information supplied by the Customer at the time of enquiry, including photographs of the property, fuse board, loft or installation location, and any other details provided.
2.2. Quotations are valid for 30 days from the date of issue unless otherwise stated.
2.3. Where the condition of the property, electrical installation, or installation location differs materially from the information supplied, we reserve the right to revise the quotation, recommend additional works (such as a fused spur or RCD upgrade), or decline the job.
2.4. All quotations are exclusive of any remedial electrical works unless expressly stated. Remedial works identified during survey or on the day of installation will be quoted separately.
3. Fuse Board and Electrical Requirements
3.1. Prior to any installation, the Customer must supply clear photographs of the existing fuse board (consumer unit) for review. We rely on these photographs to assess compliance and to determine whether the installation can proceed as quoted.
3.2. Where the existing installation does not meet current wiring regulations (BS 7671) or is otherwise unsuitable, we will recommend one of the following prior to the PIV install:
- A fused spur installation; or
- An RCD or consumer unit upgrade.
3.3. Any such remedial electrical work is the Customer's responsibility to arrange, either through us (where quoted separately) or via a qualified electrician of their choice, before we attend for the PIV installation.
3.4. If, on arrival, the fuse board or electrical installation does not match the photographs or information supplied, and as a result we cannot safely or lawfully proceed, clause 8 (Aborted Jobs) will apply.
4. Deposits
4.1. A deposit of 10% of the total job value (or such other amount as specified in the quotation) is payable to secure a booking.
4.2. The deposit is taken in consideration of the costs we incur on confirmation of the booking, including but not limited to: surveying, scheduling, allocation of engineer time, travel arrangements, administration, and the loss of the opportunity to book alternative work into that slot.
4.3. Refund of deposits:
(a) Cancellation by the Customer before the installation date: Where the Customer cancels more than 14 days before the scheduled installation, the deposit will be refunded in full, less any costs already genuinely incurred by us (for example, a site survey already carried out).
(b) Cancellation within 14 days of the installation date: The deposit will be retained in full, as by this point engineer time, materials, and travel will have been committed.
(c) Cancellation by us: Where we cancel the job for reasons within our control (for example, unavailability of equipment or staff), the deposit will be refunded in full.
(d) Aborted job due to Customer / site issues: See clause 8.
4.4. Consumer right to cancel (14-day cooling-off period): Where these Terms are entered into off-premises or at a distance (for example, online or over the phone), consumers have a statutory right to cancel within 14 days of the contract being formed under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin work during this 14-day period and then cancel, we are entitled to charge for the work already carried out.
5. Customer Responsibilities
5.1. The Customer is responsible for ensuring that:
(a) Accurate and up-to-date photographs of the fuse board, loft or installation area, and any other requested images are provided at the quoting stage;
(b) Safe and reasonable access is available to the property and to the installation location on the agreed date;
(c) The loft or installation area is clear of personal belongings, stored items, or other obstructions that would prevent safe working;
(d) Any pets are safely contained away from working areas;
(e) The property is a safe working environment, including but not limited to safe flooring in the loft, safe loft hatch access, working lighting, and no hazardous materials in the work area;
(f) Any other trades (e.g. electricians carrying out remedial work prior to our attendance) have completed their works before we attend.
5.2. If we determine on arrival that the working environment is unsafe, we reserve the right to refuse to carry out the installation. Clause 8 will then apply.
6. Installation
6.1. We will use reasonable endeavours to attend on the date and within the time window agreed. We are not liable for delays caused by factors outside our reasonable control (traffic, weather, previous jobs overrunning, etc.) but will keep you informed where possible.
6.2. PIV units will be installed in accordance with manufacturer instructions and applicable regulations.
6.3. Where we identify further works required during installation that were not foreseeable from the information supplied, we will discuss these with the Customer before proceeding. Additional charges may apply.
7. Payment
7.1. The balance of the invoice (after deduction of any deposit) is payable on completion of the installation unless otherwise agreed in writing.
7.2. We accept payment by bank transfer, card, and Direct Debit (via GoCardless where applicable). Payment terms for any agreed instalment or finance arrangement will be set out separately.
7.3. Late payments may be subject to interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998 where the Customer is a business.
8. Aborted Jobs
8.1. An "aborted job" is where we attend the property on the agreed date but are unable to carry out, or complete, the installation due to factors on the Customer's side. These include but are not limited to:
(a) The fuse board or electrical installation not matching the photographs or information previously supplied;
(b) Site access being unsafe, blocked, or otherwise unsuitable;
(c) The installation area not being clear, safe, or accessible;
(d) The Customer not being present (where their presence is required) or unreachable;
(e) Remedial works required in advance (clause 3) not having been completed.
8.2. In the event of an aborted job:
(a) The deposit will be retained in full to cover travel, engineer time, and administrative costs genuinely incurred.
(b) We will, in good faith, offer to rebook the installation once the issues preventing completion have been resolved. The retained deposit will be credited in full against the rebooked job, provided it is rebooked within 90 days of the original installation date.
(c) If the Customer does not respond to attempts to rebook within 30 days of the aborted visit, or declines to proceed, the deposit will be forfeited and the contract treated as terminated.
8.3. Where the actual costs of the aborted visit exceed the deposit value (for example, for multi-property or distant installations), we reserve the right to invoice the Customer for the reasonable additional costs incurred. We will provide a breakdown of such costs on request.
9. Warranties and Guarantees
9.1. All PIV units supplied by us are covered by the manufacturer's warranty, typically five (4) years. Warranty terms are set by the manufacturer.
9.2. Our installation workmanship is guaranteed for 12 months from the date of completion. This covers defects in installation only and does not cover:
(a) Damage caused by third parties, misuse, or lack of maintenance;
(b) Faults arising from pre-existing electrical or structural issues in the property;
(c) Filter replacement or routine servicing.
9.3. Nothing in this clause limits or excludes your statutory rights as a consumer.
10. Limitation of Liability
10.1. Our total liability to the Customer in respect of any job shall not exceed the total price paid for that job, except where liability cannot be limited by law (including death or personal injury caused by our negligence, or fraud).
10.2. We are not liable for any indirect or consequential losses, loss of profit, loss of business, or loss of data.
10.3. Nothing in these Terms limits any liability that cannot be legally limited, including rights under the Consumer Rights Act 2015.
11. Complaints
11.1. If you are unhappy with any aspect of our service, please contact us in writing at info@clearairpiv.co.uk in the first instance. We aim to acknowledge complaints within 5 working days and provide a full response within 21 working days.
11.2. If we are unable to resolve the complaint to your satisfaction, you may have the right to refer the matter to an alternative dispute resolution body or to the courts.
12. Data Protection
12.1. We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our privacy policy is available at clearairpiv.co.uk/privacy-policy.
13. General
13.1. These Terms constitute the entire agreement between the parties in respect of the subject matter.
13.2. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.
13.3. These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them, save that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.
13.4. We may update these Terms from time to time. The version in force at the date of your booking is the version that applies to your contract.